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Small Business Expo  
Wednesday, May 10, 2006
Customer Loyalty: Clark Kepler
Specs: 15 mins, 51 secs | 7.3 MB
  Presented by: Small Business Expo

Clark Kepler was featured recently in an Inc. Magazine article. His bookstore was ready to close their doors forever, when loyal customers are residents of Menlo Park, CA decided they weren't going to let that happen. Hear Clark talk about the experience and learn how to build customer loyalty one step at a time.